Refund Policy

1. 14-Day Refund Window

You may request a refund within 14 days of the initial purchase of a paid subscription.

Refund requests must be submitted within 14 calendar days from the original transaction date.

After 14 days, payments are non-refundable unless required by applicable law.

Refunds issued within this window remain subject to the AI credits fair usage deduction described in Section 5.

2. Renewals

Subscription plans renew automatically unless cancelled before the renewal date.

Refunds for renewal charges are generally not provided unless requested within 14 days of the renewal transaction.

3. Free Trials

If a free trial is offered:

• You will not be charged until the trial ends.
• You must cancel before the trial expires to avoid charges.

Failure to cancel before trial expiration results in automatic billing.

4. Lifetime Plans

Lifetime plans are subject to the definitions provided in the Terms of Service.

Refund eligibility for lifetime purchases is limited to 14 days from the original purchase date.

After 14 days, lifetime purchases are non-refundable.

5. AI Credits & Add-On Purchases

AI credits and usage-based purchases are:

• Non-refundable once used
• Non-refundable if partially consumed
• Subject to separate usage terms

Fair Usage on Refunds:

Each subscription includes a fair usage allowance of 3,000 AI credits. If you request an eligible refund, any AI credits consumed beyond 3,000 will be deducted from your refund amount at our standard credit rate. Refunds are issued only on the remaining balance after this deduction.

6. Taxes

All taxes (VAT, GST, sales tax) are charged as applicable and are the responsibility of the customer.

Refunds may exclude non-refundable tax portions where required by law.

7. Chargebacks

If a chargeback is initiated without contacting support:

• Access to the Service may be suspended
• Outstanding balances may become immediately due
• We reserve the right to dispute fraudulent chargebacks

8. How to Request a Refund

To request a refund:

Email: [email protected]

Include:

• Account email
• Transaction ID
• Reason for request

Refund eligibility is determined in accordance with this Policy and Paddle’s payment processing policies.

9. Abuse of Refund Policy

We reserve the right to deny refund requests in cases of:

• Repeated refund abuse
• Fraudulent activity
• Violation of Terms of Service

10. Changes to This Policy

We may update this Refund Policy from time to time.

The updated version will include a revised effective date.